Returns & Exchanges
At MONC XIII, we take pride in the curated quality of our home collections; however, if you are not entirely satisfied, we accept returns on eligible items within 14 days of delivery.
Initiate Your Request
Contact our concierge team via email with your order number and the specific items you wish to return to receive a Return Authorization.
Secure Packaging
Carefully repackage your items in their original designer packaging and shipping box to ensure they remain protected during transit.
Shipping and Insurance
Affix the provided shipping label or use a trackable carrier of your choice, ensuring the package is fully insured for its retail value.
Inspection and Refund
Once our warehouse confirms the items are in original, unused condition, a refund will be issued to your original payment method, minus shipping fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing